isabelintrepid.com is committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your Outdoor and Travel product, we offer a straightforward return and refund policy to make the process as smooth as possible.
Returns Process:
To initiate a return, please contact us at [email protected] within 30 days of receiving your order. Please include your order number and the reason for the return in your email. Our customer service team will guide you through the next steps.
Return Conditions:
- Items must be unused, in their original packaging, and in the same condition as received.
- Returns must be requested within 30 days of receiving your order.
- Customers are responsible for return shipping costs unless otherwise agreed upon by isabelintrepid.com.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges:
If you would like to exchange your item for a different size or color, please email us at [email protected] to arrange the exchange process.
Non-Refundable Items:
Please note that certain items are non-refundable, including gift cards and downloadable software products.
For any questions or concerns regarding our return and refund policy, feel free to reach out to our customer service team at [email protected]. We are here to assist you every step of the way and ensure your shopping experience with isabelintrepid.com is a positive one.